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Old 01-23-2009, 01:23 AM   #1 (permalink)
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Default HL&S service

I went by the Hook yesterday cuz there was a broken plastic thingy on my MK101 that was needed to hold a pin in place. Gene was in the middle of another project, but dropped what he was doing, went out to the parking lot, disassembled my motor and had it put back together in minutes, while I waited, just so I could get back on the water.

That's good customer service .... and exactly the reason I've bought my last two TM's at Hook Line and Sinker.....when it's time, I'll buy my next one there too
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Old 01-23-2009, 09:19 AM   #2 (permalink)
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Default Re: HL&S service

Gene is good people! I just wish the Hook wasn't so far away from me.

Al
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Old 01-23-2009, 11:51 AM   #3 (permalink)
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Default Re: HL&S service

You know, the chances are Gene would have done that for someone that has never purchased a single item at his store..He is that kind of a person..It really is too bad the world doesn't have a lot more "Genes" in it..Rarely have I ever walked into and out of either of his stores without spending at least $50..Most people I know are pretty much in the same boat..Gene has earned our patronage through his actions..

mac
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